Solutions for
Corporate Challenges

An advisory and operations firm serving the global re/insurance industry — combining international expertise with operational excellence.

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Born in the mountains of Tropoja.

Skenderbeg Services began as an unlikely collaboration on development projects in northern Albania. What started in the field evolved into a shared vision: to combine international expertise with operational excellence, and deliver tailored solutions for businesses navigating complex challenges.

The firm is built on two complementary pillars — Advisory Services and Business Process Outsourcing. We serve enterprises worldwide that need generalist partners capable of solving multifaceted problems: discontinued operations, compliance transitions, operational restructuring.

Our approach is defined by integrity, precision, and an understanding of what enterprises actually need — clarity, continuity, and impact.

Mountains of Tropoja, Albania at dusk

— Tropoja, Albania

— Our Mission

Industry insight, meet execution.

We help clients make informed decisions, streamline operations, and achieve tangible outcomes — built on trust, precision, and partnership.

— Our Vision

A trusted partner for clarity.

To be the partner of choice for businesses seeking clarity, structure, and strategic direction — delivering advisory and operational excellence that drives sustainable growth.

Advisory Services

Decades of senior leadership across the global re/insurance industry, applied to the moments that matter — strategy, transitions, governance, and the regulatory frameworks that shape them.

i.

Underwriting & Claims Advisory

Process design, risk selection, and loss management — sharpened by decades of operational experience.

ii.

Reinsurance & Retrocession

Program design, placement strategy, and counterparty assessment for primary and reinsurance carriers.

iii.

Ratings Agency Strategy

AM Best, S&P, Moody's, Fitch — preparation, presentation, and ongoing relationship management.

iv.

Regulatory & Compliance

AML, sanctions, Solvency II frameworks — designed, implemented, and audited for jurisdictional fit.

v.

Strategic & Operational Planning

From corporate strategy through operational design — translating boardroom intent into executable plans.

vi.

Corporate Governance & Board Advisory

Board composition, charter design, and director-level advisory on risk, performance, and oversight.

vii.

Business Continuity & Crisis Management

Plans, drills, and live response support for events that test institutional resilience.

viii.

Market Expansion & Cross-Border Development

Entry strategies, partnerships, and licensing pathways across new markets and regulatory environments.

Business Process Outsourcing

Operational capacity, delivered from Albania to the world. Multilingual teams, disciplined execution, and the cost discipline that scaling enterprises require.

i.

Back-office & Data Processing

Repeatable, high-accuracy operations handled with attention to compliance and turnaround time.

ii.

Underwriting & Claims Support

Policy administration, claims intake, and documentation for re/insurance operations.

iii.

Customer Service & Call Center

Multilingual front-line teams trained to your brand, your tone, and your service standards.

iv.

Finance & Accounting Support

Bookkeeping, reconciliations, and reporting support — built around your finance stack and cadence.

v.

CRM, Reporting & Document Management

System administration and the quiet operational work that keeps revenue functions running.

vi.

Multilingual Support & Translation

Client communications and document translation across the languages your business actually needs.

Why Skenderbeg Services

01

We know the industry. Decades of international experience across insurance, reinsurance, and the regulatory bodies that shape both.

02

We deliver outcomes. Clarity, structure, and measurable results — not just advice on a slide.

03

Strategy meets execution. The team combines high-level strategic insight with the operational precision to actually carry it out.

04

Built on trust. Every partnership rests on transparency, performance, and the kind of accountability that creates lasting client relationships.

The people behind the work.

John Fitzpatrick

John Fitzpatrick

Co-Founder & Chief Executive Officer

Over four decades of international experience in the re/insurance industry. John has held senior leadership roles across five continents, advising companies of all sizes on underwriting, retrocession, rating agency relationships, governance, risk, compliance, and strategy. At Skenderbeg Services he leads the consulting practice — guiding clients through complex transitions, regulatory frameworks, and operational restructuring with precision and integrity.

Eva Shimaj

Eva Shimaj

Co-Founder & Chief Operating Officer

A strong background in operations and strategic management, with experience spanning multinational corporations and international development programs. Eva oversees the firm's operational strategy, financial systems, and client delivery — ensuring Skenderbeg Services delivers comprehensive, efficient, and scalable solutions that meet the highest standards of performance.

Let's start a conversation.

Whether you're navigating a strategic decision or scaling operations, we'd be glad to hear from you.

Headquarters

Tirana, Albania
Skenderbeg Services SHPK

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